We never take your money
Trust is the whole point of Lumina. Here is exactly how the model protects you.
You pay the provider, not us
Lumina is not an online travel agency and never the merchant. Every payment happens on the provider's own secure website, under their terms.
Same price, every time
Using our link costs you nothing extra. Our commission comes out of the provider's margin, not your wallet.
Honest recommendations
Commission rates do not decide what we show first. If a paid option is not the best one for you, we will say so.
We collect very little
No payment data, no passport numbers. Our privacy policy spells out exactly what we keep and why.
A human can help
When you need a real person, we will offer a way to reach one — arriving with the concierge.